Add an EXTENDED 18 MONTHS to your warranty?

Email us: 

Email Content: “18 months warranty” + your order ID

Eg: "18 months warranty" + "000-0000000-0000000"

45-Day Money-Back Guarantee for Any Reason

● For 45 days after the date of purchase, return your undamaged SOLMIMI product and receive a FULL Refund for ANY reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

12-Month Warranty for Quality-Related Issues

● For 12 months after the date of purchase, we take care of all quality-related issues with a REPLACEMENT OR FULL REFUND within the country of purchase.

● Reminder: Be sure to use your product as directed.

● Unauthorized reselling of SOLMIMIproducts is strictly prohibited.

Limitations and Notes

● To receive the 45-day money-back guarantee, you are responsible for the cost of shipping the product back to us as long as it's not a quality-related issue.

● Warranty-related shipping costs are only covered in the country of purchase. If outside the country of purchase, you can either pay the return shipping cost or receive a 50% refund of the item’s purchase price.

● If returning an item, please ship it back within 45 days after you receive approval. Further delay may void your return.

Product purchased on Amazon US:

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.

Product purchased on Amazon Europe and Amazon Japan:

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. SOLMIMI is committed to providing each customer with the highest standard of customer service.

 

FAQs:

1. What isn’t covered by the warranty?

● Improperly operated devices

● Lost or stolen products

● Purchases made over 18 months ago (unless otherwise stated)

● Non-quality-related issues (after 30 days of purchase)

● Free products

 

2. When does the warranty begin?

It begins the day you place your order.

 

3. How do I claim the warranty?

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@solmimi.com.

 

4. What is valid proof of purchase?

An Amazon order number for a purchase made through Amazon. Eg:000-0000000-0000000

 

5. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided. In the event our exchange policy changes, we'll be sure to update this page.